Difficult conversations : craft a clear message, manage emotions, focus on a solution (Livro, 2016) [Williams]
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Difficult conversations : craft a clear message, manage emotions, focus on a solution

Autor: Harvard Business Review Press,
Editora: Boston : Harvard Business Review Press, [2016]
Séries: 20 minute manager series.
Edição/Formato   Imprimir livro : InglêsVer todas as edições e formatos
Resumo:
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. "Difficult Conversations" walks you through: Uncovering the root cause of friction, Maintaining a positive mind-set, Untangling the problem together, and Agreeing on  Ler mais...
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Detalhes

Tipo de Documento Livro
Todos os Autores / Contribuintes: Harvard Business Review Press,
ISBN: 9781633690783 1633690784 9781633690790 1633690792
Número OCLC: 907194146
Descrição: ix, 110 pages ; 18 cm.
Conteúdos: What makes a conversation difficult? --
Conflicting interests --
Different personal styles --
Lack of trust --
Different views of the facts --
Strong emotions --
Think it through --
Should you act? --
When you decide to have a difficult conversation --
Prepare for the difficult conversation --
Assess the facts and your assumptions --
Address the emotions --
Acknowledge you'e part of the problem --
Identify a range of positive outcomes --
Develop a strategy, not a script --
Conduct the conversation --
Acknowledge the other person --
Frame the problem --
Ask questions and listen --
Look for common ground --
Adapt and rebalance --
Establish commitments --
Follow through --
How did you do? --
Jot down your impressions --
Follow up in writing --
Keep your commitments --
Become a better communicator --
Reflect before you speak --
Connect with others --
Before you talk, listen --
Make your words count --
Establish a feedback loop --
Address problems head-on --
Learn more --
Sources --
Index.
Título da Série: 20 minute manager series.
Responsabilidade: Harvard Business Review Press.

Resumo:

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. "Difficult Conversations" walks you through: Uncovering the root cause of friction, Maintaining a positive mind-set, Untangling the problem together, and Agreeing on a way forward.--Publisher website.
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