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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
Dudley Weeks |
| ISBN: | 0874776562 9780874776560 0874777518 9780874777512 |
| OCLC Number: | 24630132 |
| Notes: | Includes index. |
| Description: | xiv, 290 pages ; 22 cm |
| Contents: | pt. I. Understanding conflict -- A new view of conflict -- Five popular (but ineffective) approaches to conflict resolution -- The ingredients of conflict -- The conflict partnership process -- pt. II. The eight essential steps to conflict resolution -- Create an effective atmosphere -- Clarify perceptions -- Focus on individual and shared needs -- build shared positive power -- Look to the future, then learn from the past -- Generate options -- Develop "doables" : The stepping-stones to action -- Make mutual-benefit agreements -- Afterword -- App. A. Handling frequent problem areas -- Dealing with anger -- When one party thinks there is no conflict -- When you feel unsure about confronting someone -- When the other party seems not to want a resolution -- Dealing with people who only want things their way -- Dealing with conflicts involving injustices -- Dealing with seemingly unresolvable conflicts -- When to seek a third-party facilitator -- Conflict partnership third-party facilitation skills -- App. B. Two cases that demonstrate the conflict partnership process. |
| Other Titles: | Conflict resolution. |
| Responsibility: | Dudley Weeks. |
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