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The eight essential steps to conflict resolution : preserving relationships at work, at home, and in the community

Author: Dudley Weeks
Publisher: New York : J.P. Tarcher/Perigee, 1994.
Edition/Format:   Print book : English : 1st Tarcher/Perigee edView all editions and formats
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Document Type: Book
All Authors / Contributors: Dudley Weeks
ISBN: 0874777518 9780874777512
OCLC Number: 27895788
Notes: Originally published: Los Angeles : J.P. Tarcher, 1992.
Includes index.
Description: xiv, 290 pages ; 21 cm
Contents: Preface --
Part I: Understanding conflict --
A new view of conflict --
Five popular (but ineffective) approaches to conflict resolution --
The ingredients of conflict --
The conflict partnership process --
Part II: The eight essential steps to conflict resolution --
Step 1: Create an effective atmosphere --
Step 2: Clarify perceptions --
Step 3: Focus on individual and shared needs --
Step 4: Build shared positive power --
Step 5: Look to the future, then learn from the past --
Step 6: Generate options --
Step 7: Develop "doables": the stepping-stones to action --
Step 8: Make mutual-benefit agreements --
Afterword --
Appendix A: Handling frequent problem areas --
Dealing with anger --
When one party thinks there is no conflict --
When you feel unsure about confronting someone --
When the other party seems not to want a resolution --
Dealing with people who only want things their way --
Dealing with conflicts involving injuries --
Dealing with seemingly unresolvable conflicts --
When to seek a third-party facilitator --
Conflict partnership third-party facilitation skills --
Appendix B: Two cases that demonstrate the conflict partnership process.
Responsibility: Dudley Weeks.
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