The eight essential steps to conflict resolution : preserving relationships at work, at home, and in the community (图书, 1994) [Williams]
跳到内容
The eight essential steps to conflict resolution : preserving relationships at work, at home, and in the community 预览资料
关闭预览资料

The eight essential steps to conflict resolution : preserving relationships at work, at home, and in the community

著者: Dudley Weeks
出版商: New York : J.P. Tarcher/Perigee, 1994.
版本/格式:   打印图书 : 英语 : 1st Tarcher/Perigee ed查看所有的版本和格式
取得资料的在线复本... 取得资料的在线复本...

在图书馆查找

正在查找此资料的位置以及馆藏信息... 正在查找此资料的位置以及馆藏信息...

WorldCat

在全球的图书馆查找
全世界的图书馆都拥有这资料

详细书目

文档类型 图书
所有的著者/提供者: Dudley Weeks
ISBN: 0874777518 9780874777512
OCLC号码: 27895788
注释: Originally published: Los Angeles : J.P. Tarcher, 1992.
Includes index.
描述: xiv, 290 pages ; 21 cm
内容: Preface --
Part I: Understanding conflict --
A new view of conflict --
Five popular (but ineffective) approaches to conflict resolution --
The ingredients of conflict --
The conflict partnership process --
Part II: The eight essential steps to conflict resolution --
Step 1: Create an effective atmosphere --
Step 2: Clarify perceptions --
Step 3: Focus on individual and shared needs --
Step 4: Build shared positive power --
Step 5: Look to the future, then learn from the past --
Step 6: Generate options --
Step 7: Develop "doables": the stepping-stones to action --
Step 8: Make mutual-benefit agreements --
Afterword --
Appendix A: Handling frequent problem areas --
Dealing with anger --
When one party thinks there is no conflict --
When you feel unsure about confronting someone --
When the other party seems not to want a resolution --
Dealing with people who only want things their way --
Dealing with conflicts involving injuries --
Dealing with seemingly unresolvable conflicts --
When to seek a third-party facilitator --
Conflict partnership third-party facilitation skills --
Appendix B: Two cases that demonstrate the conflict partnership process.
责任: Dudley Weeks.
有关这份资料的检索注释 有关这份资料的检索注释

评论

用户提供的评论

标签

所有的用户标签 (1)

查看最热门的标签,展示的形式是: 标签列表 | 标签云(tag cloud)

  • ssa  (白俄罗斯(Belarus) 1 个人)

相似资料

主题:(2)

这资料的用户列表 (2)

确认申请

你可能已经申请过这份资料。如果还是想申请,请选确认。

关闭窗口

请登入WorldCat 

没有张号吗?很容易就可以 建立免费的账号.