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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
Dudley Weeks |
| ISBN: | 0874777518 9780874777512 |
| OCLC Number: | 27895788 |
| Notes: | Originally published: Los Angeles : J.P. Tarcher, 1992. Includes index. |
| Description: | xiv, 290 pages ; 21 cm |
| Contents: | Preface -- Part I: Understanding conflict -- A new view of conflict -- Five popular (but ineffective) approaches to conflict resolution -- The ingredients of conflict -- The conflict partnership process -- Part II: The eight essential steps to conflict resolution -- Step 1: Create an effective atmosphere -- Step 2: Clarify perceptions -- Step 3: Focus on individual and shared needs -- Step 4: Build shared positive power -- Step 5: Look to the future, then learn from the past -- Step 6: Generate options -- Step 7: Develop "doables": the stepping-stones to action -- Step 8: Make mutual-benefit agreements -- Afterword -- Appendix A: Handling frequent problem areas -- Dealing with anger -- When one party thinks there is no conflict -- When you feel unsure about confronting someone -- When the other party seems not to want a resolution -- Dealing with people who only want things their way -- Dealing with conflicts involving injuries -- Dealing with seemingly unresolvable conflicts -- When to seek a third-party facilitator -- Conflict partnership third-party facilitation skills -- Appendix B: Two cases that demonstrate the conflict partnership process. |
| Responsibility: | Dudley Weeks. |
Abstract:
"The Eight Essential Steps to Conflict Resolution" has helped countless people over the past two decades. Whatever the nature of your dispute, this book can guide you to an enduring resolution. World- renowned mediator Dudley Weeks presents a tested method for resolving stubborn differences of opinion that can be damaging to professional and personal lives. These eight essential skills will lead to settled conflicts and improved relationships.
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