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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
Dudley Weeks |
| ISBN: | 0874777518 9780874777512 |
| OCLC Number: | 27895788 |
| Notes: | Originally published: Los Angeles : J.P. Tarcher, 1992. Includes index. |
| Description: | xiv, 290 pages ; 21 cm |
| Contents: | Preface -- Part I: Understanding conflict -- A new view of conflict -- Five popular (but ineffective) approaches to conflict resolution -- The ingredients of conflict -- The conflict partnership process -- Part II: The eight essential steps to conflict resolution -- Step 1: Create an effective atmosphere -- Step 2: Clarify perceptions -- Step 3: Focus on individual and shared needs -- Step 4: Build shared positive power -- Step 5: Look to the future, then learn from the past -- Step 6: Generate options -- Step 7: Develop "doables": the stepping-stones to action -- Step 8: Make mutual-benefit agreements -- Afterword -- Appendix A: Handling frequent problem areas -- Dealing with anger -- When one party thinks there is no conflict -- When you feel unsure about confronting someone -- When the other party seems not to want a resolution -- Dealing with people who only want things their way -- Dealing with conflicts involving injuries -- Dealing with seemingly unresolvable conflicts -- When to seek a third-party facilitator -- Conflict partnership third-party facilitation skills -- Appendix B: Two cases that demonstrate the conflict partnership process. |
| Responsibility: | Dudley Weeks. |
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