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Failure to communicate : how conversations go wrong and what you can do to right them Preview this item
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Failure to communicate : how conversations go wrong and what you can do to right them

Author: Holly Weeks
Publisher: Boston, Mass. : Harvard Business Press, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
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Details

Genre/Form: Nonfiction
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Holly Weeks
ISBN: 9781578518999 1578518997
OCLC Number: 199464234
Description: vi, 240 pages : illustrations ; 24 cm
Contents: Anatomy of hard talks --
What's wrong with what we do --
Rethinking what we do: finding balance --
Acting unilaterally --
Conversational warfare and the combat mentality --
Out of combat: changing the game --
Caught up in emotions --
Out of emotion's grip: increasing skill --
Working blind in the "breakdown gap" --
Out of the breakdown gap: strategy and tactics --
Conclusion: getting back on track.
Responsibility: Holly Weeks.

Abstract:

"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
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