Failure to communicate : how conversations go wrong and what you can do to right them (图书, 2008) [Williams]
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Failure to communicate : how conversations go wrong and what you can do to right them

著者: Holly Weeks
出版商: Boston, Mass. : Harvard Business Press, ©2008.
版本/格式:   打印图书 : 英语查看所有的版本和格式
提要:
"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
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详细书目

类型/形式: Nonfiction
材料类型: 互联网资源
文档类型 图书, 互联网资源
所有的著者/提供者: Holly Weeks
ISBN: 9781578518999 1578518997
OCLC号码: 199464234
描述: vi, 240 pages : illustrations ; 24 cm
内容: Anatomy of hard talks --
What's wrong with what we do --
Rethinking what we do: finding balance --
Acting unilaterally --
Conversational warfare and the combat mentality --
Out of combat: changing the game --
Caught up in emotions --
Out of emotion's grip: increasing skill --
Working blind in the "breakdown gap" --
Out of the breakdown gap: strategy and tactics --
Conclusion: getting back on track.
责任: Holly Weeks.

摘要:

"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
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