Failure to communicate : how conversations go wrong and what you can do to right them (圖書, 2008) [Williams]
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Failure to communicate : how conversations go wrong and what you can do to right them

作者: Holly Weeks
出版商: Boston, Mass. : Harvard Business Press, ©2008.
版本/格式:   打印圖書 : 英語所有版本和格式的總覽
提要:
"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
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類型/形式: Nonfiction
資料類型: 網際網路資源
文件類型 圖書, 網際網路資源
所有的作者/貢獻者: Holly Weeks
ISBN: 9781578518999 1578518997
OCLC系統控制編碼: 199464234
描述: vi, 240 pages : illustrations ; 24 cm
内容: Anatomy of hard talks --
What's wrong with what we do --
Rethinking what we do: finding balance --
Acting unilaterally --
Conversational warfare and the combat mentality --
Out of combat: changing the game --
Caught up in emotions --
Out of emotion's grip: increasing skill --
Working blind in the "breakdown gap" --
Out of the breakdown gap: strategy and tactics --
Conclusion: getting back on track.
責任: Holly Weeks.

摘要:

"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
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